Streamlining business processes and continuous improvement
An international company with global operations (EMEA, LATAM, NAFTA, ASEAN)
identified opportunities for improvement in the standardization of its business processes.
Without a structured model to manage Operational Excellence, efficiency and performance levels
across different regions were difficult to compare and not optimal.
Moreover, the distance and communication gaps between top management
and local stakeholders made change complex and challenging to manage.
Streamlining business processes and continuous improvement
An international company with global operations (EMEA, LATAM, NAFTA, ASEAN) identified opportunities for improvement in the standardization of its business processes. Without a structured model to manage Operational Excellence, efficiency and performance levels across different regions were difficult to compare and not optimal. Moreover, the distance and communication gaps between top management and local stakeholders made change complex and challenging to manage.
Solution
Operational excellence handbook and internal organization was implemented directly involving top management in defining new operational models. Clear business standards and training frameworks were developed, followed by an on-site implementation of the new paradigm. Collecting feedback from key users and establishing a network of stakeholders to drive and manage change in each region was a key topic of this process.
Achievement
By implementing this project, the company was able to accelerate the standardization of its processes on a global scale, improving operational efficiency and achieving greater consistency in performance across various regions. The involvement of top management and the establishment of a stakeholder network facilitated the change, with a positive impact on time and costs of the transition.